Infrastructure investment essential for SA shipping industry

The shipping industry is a key player in South Africa’s major successes despite global economic insecurity, but investment in infrastructure is the only way for it to continue to thrive. To safeguard the shipping industry for the future and keep the ‘gateway to Africa’ open, stakeholders and businesses must consider the opportunities open to them when it comes to investing in innovations and infrastructures to support new vessels.

The vast majority of South Africa’s important and exports are transported by sea, making it an industry that had weathered hard times well and one that is guaranteed to continue to perform well in the future. For businesses to be able to continue to capitalise on this success, they must think about making changes for the future during a period of relative stability for the industry.

Ports, terminals and rails are among the essentials that the SA shipping industry should be considering as ripe for innovation. To remain strong and continue to capitalise on the commence already in hand, thinking ahead of the curve and creating new infrastructure that can keep up with the demands of tomorrow is key. The country remains strategically positioned to access global trade routes and hold a prominent economic position in Africa, but these strengths could be eroded in time, as other countries and industries advance their own technological prowess.

To be able to afford to invest in the future, many shipping companies are being forced to look as ways to boost efficiency. A global economy suffering from recently recessions and financial disasters has ensured a period of stagnation when it comes to prices for freight shipping, which may be set to change in the future. However, increases in price cannot simply be passed on to customers and clients, forcing shipping innovators to instead look for ways they can boost their productivity while cutting costs.

Energy is an area that is offering many shipping businesses the opportunity to save. By moving away from costly legacy systems and taking advantage of some of the state-of-the-art, environmentally responsible generators that are currently available, they can boost efficiency and cut overheads. New and improved temperature control equipment can also offer huge savings for shipping companies that have to spend a lot of money on keeping cargo at a particular temperature. Modern, efficient solutions can cut power consumption while ensuring temperatures are perfectly regulated.

By looking at areas that are currently functioning but may not be performing to the best of their abilities, shipping companies have the opportunity to scale down their expenses and free up more money to invest in the kind of innovations that will safeguard the industry for the future. To remain profitable in the long term, it is essential to look beyond yearly bottom lines and to instead search for ways they can make long term improvements, this allows them to harness the improvements in essentials such as power generation and look forward to new infrastructure that will be able to take advantage of the advancements.

Customer Service Making Every Phone Call Great!

Customer Service: Making Every Phone Call Great!

The phone rings. I answer it with trembling hand, because at the time I was an Eastern Regional Customer Service Manager for Matheson Tri-gas. Outside calls usually meant a displeased customer that asked for the manager. I thought “What did one of my customer service representatives do now?” After taking a deep breath, I answer the call to an anger customer. Funny thing was that the customer did not have a real problem… No late delivery, No billing issue, etc. He just did not like the way the customer service representative talk to him in a gruff manner. In fact, he got the information he needed. This article focuses on how to make every call GREAT!

What makes a GREAT call?
These five points will make your calls go smoothly and inspire that WOW feeling in your customers.

Greet the customer with style
The greeting sets the tone for the call. Before picking up the receiver, you should take a deep breath and get focused in the moment. Ready, Set, Go and answer the call. You need to answer the phone with the same greeting every time. The greeting starts with the “Hi”, “Hello”, “Good morning”, or “Good afternoon”. Next step is to state your company’s name. This might sound simple but you want the customer to know that they reached the right business. Third, you build instant rapport by stating your name. Finally, ask “how may I help you?” This statement leads into our next important topic of the tone of your voice.

Set the tone with your voice
Voice tone is a vital ingredient to the great call. You see, we receive almost 80% of a message through non verbal communication. On the phone, you stripe out all the hand motions, body postures, and facial expressions of a face to face conversation. This leaves you with only the tone of voice for non-verbal communication on the phone. To get the full impact on the phone, I suggest slightly exaggerating your tone of voice and voice inflection. Yes, I know it will feel strange at first, but you don’t want to end up like the customer service rep in the story above. Do you?

Smile
Tom Hopkins, a world renowned speaker on sales, says to place a mirror on your desk and smile before answer the phone. I got all of my customer service rep mirrors for their computers. Why smile? Smiling puts you in the right frame of mind, to answer the call with compassion and empathy. Smiling also affects your voice tone, helping you not sound so gruff. Even if the customer is angry, keep that smile on our face. It will help you control your emotions so that you will remain calm under fire and not get defensive.

Use their name
Nothing builds rapport quicker than using the customer’s name. On the call, you should say there name at least 3 time during the call. If you have difficulty remembering names, the best tip for this is to repeat it back to them. When the customer says “Hi, my name is Tom”, you simply say “Hi Tom, how can I assist you today?” or “Hi Tom, how are you today?” Don’t stop there. I always have a pad and paper next to the phone and write it down. If you can not understand, for example a customer with a heavy accent, I ask them to spell their name. I suggest stating their name at the beginning of the conversation, somewhere in the middle, and at the end, which takes us to the final point of thanking the caller.

Thank the caller
Thanking the caller is an often missed but important step. Thank the caller and make sure you use their name in the process. Instead of just stating goodbye, thank them for using your business. This step makes the customer feel appreciated and leaves a positive last impression.

As you can tell, you can minimize problems and create a great call with slight adjustment to your interaction with the customer. By starting the call with an excellent greeting, a great tone, and super attitude, you benefit by the customers reacting to you more positively. Most importantly, remember to make every call GREAT.

Find Different Career Opportunities Through Workpac Job Search

Workpac Job Search gives job seekers and employers a wide range of opportunities and human capital solutions that would best match their area of expertise, training, and employment requirements. Australians and a wide array of industries can highly benefit from the human recruitment services and workforce solutions offered. Job seekers can easily search through the wide array of blue collar and white collar job opportunities available on the site. Companies in the mining industry, healthcare, as well as health, safety and environment can recruit highly qualified and experienced candidates for the positions. Office and executive positions are also offered.

Apart from the worldwide recession, many job seekers today also think that it is very difficult to find career opportunities in an industry where they are skilled and knowledgeable in. Using Workpac Job Search, on the other hand, offers jobseekers more convenience searching for available job opportunities in a variety of industries. Aside from having easy access to opportunities offered by different reliable employers across a variety of businesses and industries, it is also very convenient to look for suitable positions just by browsing through the site online. Rates and wages also follow current industry standards, so jobseekers can expect more reward careers ahead of them. While there are a lot of career opportunities in risky sectors like mining and construction, the working environment is ensured to be safe and adheres to current health and safety standards.

To ensure the safety of employees in highly dangerous work environments like infrastructure construction, industrial, and mining, risk managers are employed to visit the sites of client companies from time to time. After evaluating the site and identifying potential site hazards, risk managers will then consult with the client company to discuss possible control measures that can be implemented. Employees, on the other hand, are highly skilled and trained for these jobs so they are aware of possible dangers and health hazards, as well as corresponding control measures.

Workpac Job Search definitely works to the advantage of both the client companies and jobseekers. Recruiting qualified candidates would be more convenient for client companies. Job seekers, on the other hand, can better search for rewarding positions that best fit their training and expertise. Competitive rates and safe working environments can also greatly benefit both parties.

Success with Anger Management for Teens

It must be very difficult to always be positive in every situation, when you are a teenager. Growing up in today’s society is challenging and teenagers are often driven to be defensive. Teenagers are not by nature compassionate people. They are always competing, and jealousy is a huge factor in their lives. The fight to always be number one is an everyday thing in the teenage world. This is sad and unfortunate since these years should be the best years of their lives. Teenagers today are forced to grow up long before they should because of the regular impediments and challenges they face. Some young people handle adversity very well, but others are quick to build a defensive wall around them. When faced with confrontation, many of them lash out angrily and become reckless. Sometimes even to the point of inflicting violence and sometimes even death.

Teens have a tendency to ignore instructions and resist advice, and because of this building an anger management plan for teens is sometimes hard. So in order for anger management for teens to be profitable, the program used with them must be designed so that it will reach the targeted teen without being overbearing. Convincing a teenager that he has a behavioral problem that requires attention may be a challenge but it is essential to make them understand the importance of changing.

Uncontrolled anger can control the life of the people it affects. In the life of a teenager, this could be a disaster. When they have anger difficulties, teenagers tend to yell and scream. They also say hurtful things, push other people around, punch walls and even hurt themselves. It may be hard, but it is important to demonstrate to these people that everyone including them can change. With good anger anger management teens, they can be successful. Teenagers can make the positive changes in their lives that will eventually make their life easier and more enjoyable. When a teen learns to control his anger is definitely a positive change.

Anger management for teens is going to show teenagers how to be self-aware, and how to recognize their feelings in an attempt to understand why they are mad. They will also learn to practice self-control. They will gain the ability to pause a few seconds and think about the repercussions of their reactions before acting. After thinking about their options, teens are taught to make a choice, or pick an option which will bring good results.

Through are taught to review their progress, after acting on their feelings, and see what the outcome of their choice was. These steps could even be considered an effective lesson plan for anger management in teens. If they use this plan each time they are confronted with challenging situations, eventually the teenager will be capable of dealing with confrontations much better.

Teenagers have their likes and dislikes. But directing them to use techniques like exercising, listening to music or journaling might be good advice for teens. You need to understand though that achievement will only be achieved when the teenager himself accepts responsibility for his actions and realizes that he needs to make changes. Using what they like as a distraction may be a good tool in anger management. These could be strategies which teens are willing to try when feeling angry or threatened. Helping a teenager to be good at managing his anger may require many hours of hard work and anxiety, but realizing that your teen is being spared from a future of recklessness and avoidable challenges makes it worth every second.

Why Real Estate is Your Best Investment

Using Real Estate to Control Risks

Real estate allows you to control your risk because you can actively participate in the decision-making process. Passive investments such as stocks dont give you this opportunity. Movements in investment real estate values are less erratic than in the stock market. Most people dont understand the economic forces influencing the market. Since real estate is less volatile, its easier to control and to understand. A real estate investment is tangible. You can touch it, youve been exposed to it all your life, and you can identify with it. As a result of this familiarity, you are better able to understand it.

Effectively Reducing Your Taxes

Real estate ownership,especially midsize apartment buildings, continues to be the most popular form of investment because of its potential for substantial tax savings. Since you are able to actively participate in the management of real estate, the Internal Revenue Service (IRS) currently allows qualifying individuals to write off up to $25,000 per year against salary and other income. No other investment gives you this capability. In addition, you can defer paying income taxes on profits indefinitely by using tax-deferred exchanges.

Leveraging That Works

Real estate is the only major investment that gives you the ability to acquire ownership with very little money down. This degree of leveraging allows you to amplify profits by using other peoples money. The more assets you are able to control, the more opportunities you have to succeed. The degree of leverage is calculated by dividing the total purchase price of the property by the amount of funds used to purchase it. Thus, if a down payment of $10,000 plus a $90,000 loan is used to purchase a property, a 10 to 1 leverage ratio has been achieved. The greater the leverage, the more equity will increase or decrease with the change in value of the property.

Why Real Estate Investments are a “Smart” Way to Become Wealthy

Over 50 percent of the wealth of the world was in real estate in 2000. In the United States, real estate accounted for 48.2 percent of the wealth (of which residential real estate represented 36.7 percent). Equity investments (stocks) amounted to 19.3 percent and bonds 21.1 percent.

Real Estate Versus All Other Real Estate Investments

In the past 20 years, multifamily income properties have delivered the highest average total investment returns of all real estate types. With a built-in hedge against inflation, its no wonder that multifamily real estate has out-performed all other types of real estate investments with relatively low risk. Based on supply and demand over the next 10 years, residential income will out pace all other types of real estate investment. Strong demographic and financial indicators along with changing lifestyles should continue to positively influence apartment investments.

With an average unleveraged rate of return of 10.2 percent over the past 20 years, residential income property has proven to be an attractive low-risk investment. From 1990 to 2000 residential income investment provided a more consistent higher total average rate of return than all types of properties and with less variance.

Although 10.2 percent is a great rate of return, it wont get me on the dance floor. What will get me dancing is the rate of return using leverage. A rate based on a 25 percent down payment (leverage) works out to be over a 20 percent rate of return. This type of return definitely gets my feet moving.

Three Advantages Apartment Investments Have Over Other Types of Real Estate

Apartments should remain well ahead of other major property types because they are generally more stable. Three important factors account for this stability:
They are less dependent on business cycles for occupancy than any other types of real estate investments. It doesnt matter if interest rates and home prices are high or low, apartments are generally more affordable.
Apartments have shorter leases; thereby offering greater protection from inflation than the long-term leases associated with other properties. That is, rents can be negotiated more frequently.
The pool of tenants is much greater for apartments than other types of properties. This ensures a more consistent occupancy than industrial and commercial properties, which usually have only a few tenants to choose from.

The Building Size That Gives You the Greatest Profit Potential

When investing in apartment complexes, try to find the right building size that makes the best use of your time and gives you the greatest profit potential. Single-family houses and small apartment units do not always work because of the competition and property management problems. Managing property on a day-to-day basis may not be for you. You could spend just as much time on a four-unit building as on a 40-unit complex and not make nearly as much money. In fact, because owners of smaller properties usually become emotionally attached to their property, you tend to spend more time with them telling them that they made the right move. Larger units are the domain of the institutional investors, and you cant compete with their availability of funds. After making many property transactions, you may find, as we did, that mid-size apartment buildings are the right niche.

APARTMENTS-THE COMING BONANZA FOR YOU

Supply and demand play an important role in residential income property value. The demand for rental property is increasing because the number of people entering the rental market is increasing steadily each year. At the same time, construction costs, stricter zoning ordinances, and environmental factors are limiting the new construction of residential income property. Together, these trends bode well for investing in residential income property.

Because the 1997 tax act allows joint owners to exempt capital gains of $500,000, more and more people are selling their homes, saving their money, and moving into rental property. It is estimated that the demand for rentals is likely to increase over 10 percent during the next 10years. Residential income property offers one of the best protections against inflation. In fact, a study reported by the Journal of Financial Economics found that residential real estate is the only investment that offers a complete hedge against both anticipated and unanticipated inflation.

People always need the three basics-food, clothing, and shelter. As the population grows, the need for shelter grows along with it. The hedge against inflation with residential rentals is greater because, unlike long-term commercial leases, they are generally on a month-to-month basis. As prices increase, apartment owners can increase rents more rapidly with month-to-month leases than commercial owners who have long-term leases.

Low-rise developments or garden apartments, midsize apartment buildings, in suburban communities account for more of the buying and selling transactions than luxury apartments (which have a much smaller market). Seven out of ten millionaires made their money in real estate. Shelter is not only vital, but its often the greatest part of a persons net worth.

A midsize apartment is one type of investment that is a source of security and stability. Every investment has peaks and valleys, including rental real estate. But over the long-term, it always comes out on top. The key is knowing the right time to buy and sell. That is the golden rule in investing. This book will give you the knowledge you need to invest at the right time and right place.

REAL ESTATE: THE SHOCK ABSORBER

Real estate generally outperforms equities because of its higher yields, greater price stability, and downside protection even in a recession. When stock markets are down, real estate holds value and produces a positive return. Real estate is less prone to booms and busts than in the past. Residential income-producing real estate is now stronger than it has been in many years.

SUMMARY

Since apartment investments can be seen and touched and are not an abstract form of ownership evidenced by a piece of paper-they are investor friendly. People can identify with doors and windows, bedrooms and bathrooms, and floors and roofs. They dont feel that the market is being manipulated by programmed buying and selling. They feel they have control over their investments.

Shelter is one of the basic necessities of life. You cant comfortably sleep on gold, silver, or stock certificates, but you can stay warm and dry with a roof over your head. There will always be a need for housing. And midsized apartments fit the bill.

Modern Platform Scale – a Platform For Electronic Innovation

Few technologies have opened up new avenues for innovation as
have the arrival electronics. The advent of electronics has meant that
elegant new solutions could be found to age old problems of doing
difficult tasks. In a sense electronics has enabled man kind to give a
human like ability to work, calculate and even reason to machines. And
whenever a hurdle has been identified it has been possible to come up
with an innovation to overcome it effortlessly.

And today the modern platform scale is a testimonial
to how far innovation can go when the enabling technology is as
powerful as modern electronics. At the heart of this electronic
revolution lies the strain gauge and along with that microprocessors
that can compute and make logical decisions. So if you for example take a
counting scale then the strain gauge is able to measure the weight by
the change in the resistance it encounters and based on this weight
reading it is possible for the machine itself to compute the number of
components and directly the count is displayed. This makes counting
large number of components very easy for us humans.

The material
of construction too has increased in its range. It is possible you
require high standards of hygiene in your operations. In this case you
will require a platform scale that is easy to clean and has surfaces
that can achieve food grade standards of cleanliness. A wash down
stainless steel floor scale will be the option for you and you can get
one of the right weighing range easily now. Your operations will have in
the past been less about weighing the goods and more about cleaning the
scale and that will change once you have a modern platform scale
designed for your application.

And
if you are wondering that with all this choice it will take a long time
choosing the scale for you, technology has made that easy as well. When
you go online you can review the options quickly. You can compare
prices and read up on the background of the manufacturers. You will be
able to make a confident decision quickly. You can expect to find great
deals online as well.

Establish Unique Identity By Business Card Printing

To establish an identity of any corporate organization people use to print a card which show a brief status of the group is calling business card. Communicating with other individuals or group and introduce the identity of organization business card is essential. There are many types of business card printing methods. Those are standard card, die cut business card, silk card, foil card, plastic card, etc. Out of this entire die cut business card is the perfect choice of those stan-dard business people who want to show their business card in a unique and attractive way, they go for die cut business card. But for some business it seems costly. Most organization goes for cheap business card to reduce their production expenditure. To attract the consumer of business card printing press also provide same day business card.

Here the businessperson has to bring the layout or design of the card and card will be delivered I very short time. Same day business card may not be cheap though the customer provides the design. Business card printing is competitive business in printing world. There is some distribu-tion company who are only doing business card printing. It’s more challenging and more profita-ble in one side, and companies are paying a significant amount of money to make their business card unique and gorgeous then the others. On the other hand, cheap business card is also popular in the corporate market.

In a small business, cheap business card like a standard card more popular then the expensive die-cut business card. Some people pay less for their company card expenses go for ordinary standard card printing can be various types. From student ID card to business professionals every person keeping a card now days to introduce their self to other easily. And a card also es-tablishes the identity of an individual and brief of his/her activity. Depend on all demand cards printing business growing every day. Some printing shops are especially focused on print card because it’s more time-consuming, cost efficient and more profitable. As the demand increase, the distribution companies start to offer more facility to their customers. Now all printing com-pany having a significant collection of card layout from that customer can choose the best design which is suitable for their cards.

First approach is one of the most important things in the business world. It says that corporate work almost half done by how a person introduces him/herself and their product in the market. For this reason, people are paying plenty of money for their business card. By make business card, more efficient one shows their efficiency and elegance and uniqueness in the market. And depend on this as business card demand is increasing, printing companies start to introduce new design, graphics, and layout. This business card printing sector begins to build in a hard rock and the rock getting stronger and efficient every day. There for now a days card printing com-panies became corporate company itself. So, it is very important to do keep those in mind.

Sales Letter , General Purpose Sales Letter

A sales letter is considered as an important marketing tool which endorses the product in a rather informal way.

Since many years, a lot of marketing and advertising firms have developed so much that they are helping bigger and different kinds of companies to get their decided clients. There are a lot of publicity campaigns that advertise through all Medias. Sales letters are considered one of the latest and an effective marketing tool. Now the companies are able to understand the importance of such documents.

There has to be something new and creative every time. This is because people get bored easily nowadays because of the typical kinds of ads. There is so much that we see in media that you must be a creative enough to seek attention of the targeted customers. If you just create some typical ad, people would not even bother to notice it, and your initiative would be wasted.
Now here the sales letters step in. They are actually more of business kinds of letters. Though the communicating style is different, as the writer tends to be very personal and build an informal conversation with the reader. Surveys suggest that informal letters are readers favorite and sales letters do that in every sense.

What is the purpose of this letter?
Every letter has a purpose or a reason behind it. In case of sales letter, the basic purpose is to convince them in a way to purchase their product.
Asking people to buy products through the medium of letters is more challenging as compared to convincing through a small discussion. If these letters strike the right cord of the consumers, then your product is on the way of getting sold out.
These kinds of letters are scripted in such a way that it influences the peoples mind effectively.
How to write these sales letters?
Considering the kind of content that has to be included in sales letter, it has to be to the point, clear and honest.
It is advisable to seek an experts advice regarding the intended content. Ask questions to yourself like, Will it attract my readers? Thus, if you are sure about the letter then proceed.
There are some tactics like using strong marketing terms to appeal to readers. Give an attractive title and write in such a way that it should engage the reader till the last word of the letter.
Offer the reader some best deals which will again attract him/ her.
Avoid lengthy letters. Dont use long sentences. Keep it as short as possible, and try to convey your message briefly instead of spending lots of time of the reader to read.
If your sales letter is able to communicate the desired message in a few seconds or a minute, then the letter has perfectly served its purpose of endorsing the product following it to buy it.
Consider sales letter as the last opportunity to attract the consumer. Thus be influential enough to interact with the reader and develop a good communication.

The Impact Of Inventions On The Printing Industry.

Copyright 2006 Smarket Limited

Printing is not something one may think of often, but it does impact our lives everyday. From the morning newspaper to church on Sundays, printing is important to our society. Without printing we wouldnt have books, papers, magazines or many other information tools. To truly understand printing one must look at the machines, processes and technology that has shaped its history.

The construction of machines have taken printing from hand cranked to high power. The first papermaking machine which developed rolls of paper was made in London in 1803. In 1846 Richard March Hoe made a rotary press that arranged printing plates on a cylinder, pressing them onto the paper. In 1866 a machine was invented for the purpose of folding newspapers. In 1884 the typesetting machine, invented by Ottmar Mergenthaler in Baltamore, made printing easy. All of these inventions started methods that are still used today.

The introduction of certain processes also helped to revolutionize the printing industry. Steam power first came to be used in printing in 1810. This replaced the old hand operations of the past, making the whole process faster. In 1798, Alois Senefelder invented the process of Lithography. It involved ink applied to a plate and then transferred to a roller that then rolled the images onto paper. This was the basis for processes still used today.

Technology has impacted every industry, but perhaps has really improved the printing industry. The introduction of computers make setting up type and tone much easier. Laser printing and digital printing have sent the process to new heights, allowing printers to do more than ever. High definition abilities make todays printed material of the highest quality ever seen.

With the combination of new advances in machinery, processes and technology the printing industry has grown and changed. It is an important part of daily life and with its evolution through history has become even better.

Outdoor Advertising And Its Application

How to organize an advertising campaign using outdoor advertising? Is it possible to calculate the effectiveness of outdoor advertising? Which is better to use light boxes, as well as how much and how long they need to be applied?
In order to get the answer to these and many other questions, we turn to marketers world-famous advertising agencies whose job every day to create the most creative and effective advertising.
The focus of the outdoor advertising
Head of the worldwide popular advertising company RI-Vita DDB, says that outdoor advertising has a specific character, as its objective is to draw attention of consumers in a matter of seconds. On this basis, it should not be verbose and bright. It should be noted that in Russia, advertisers often overdo it, placing on light boxes are too complex for the perception of the image or randomly located and long slogan. For example, on light boxes found around the slogan, caterpillar, vertically, diagonally, etc. Rinta-Valkama, which has twenty-five years of experience in advertising work, I am convinced that the slogan should be easy to read.
In addition, studies of marketers spend passersby to read the advertising signs only 35 seconds, and drivers – 12 seconds. Not all light boxes placed on the streets are consistent with the conditions of perception.
According to the manager of the agency for the preparation of urban projects – Elite Zunino: outdoor advertising like the bright and unexpected design more than any other media.
Simply put, a good outdoor advertising should be colorful, showy, alternating with, concise (preferably less words). Billboards have to stand in its place. Because no one will solve the riddle that is placed on a large construction, these designs are meant for cars. A puzzle should be placed, for example, to transport stops.
The task of the outdoor advertising
Of advertising is recognized the most effective option for brand promotion. The contents of the advertising structure shall be fully associated with the brand. For example: a company Dougan, who registered the brand has recently released the advertising banners on which was depicted only the logo. It is believed that the higher income customers, the most effective outdoor advertising works.
Very pochastu illuminated signs found on the streets of the city in recent times and it is very loved by marketers. Because that’s what this kind of outdoor advertising is mainly aimed at an audience with above-average incomes. Especially good lighting channel letters and light boxes in the winter, when the quality is very elegant product stands out against the background of darkness and empty cityscape. In addition, the large volume letters can be placed on the so-called, city-format in a short time.