Professional Business Project Management Services

Most of the businesses hire managed services Chesterfield VA providers on per project basis, which remains same for computer related projects as well. With this, you cannot expect a temporarily hired business project management professional to hover around for your company after the completion of the project.

Professional services play an important role in establishing a business, no matter how dedicated, experienced and reliable workforce you hire, but for any project management professional services are must to make it sure shot success. No matter whether the project is big or small, relying on self management methods is the worst thing that one can think of doing while working on business project management. You can hire managed services Chesterfield VA to look after or oversee the work with their experience and knowledge to make every project a success.

Finding managed services in Chesterfield VA is not as easy as it seems to be because there are several companies offer business project management solutions, but what you have to understand is that you also must be having experts who can deal with external sources while working as collaborators on a project. However, there are professional business project management service providers in Chesterfield VA that have marked their specialization in offering managed services according to the individual requirements of a business.

Business project management services can be availed for all sorts of businesses like construction, IT, FMCG, etc. because a professional project management company can offer end to end project management solutions despite the nature of business with their excellent analytical skills and expertise. However, such companies have specialization in computer related fields because these days no company can work without a strong IT support that also forms the backbone of the organization. Computers is an ever-growing and diverse field, wherein the chances of bugs to be fixed are very high, in such a scenario the importance of an experienced manager increases many folds, who can give deadlines to the developers and tell them how quickly and accurately they have to fix the bug if they want their project to see the day of light.

Most of the businesses hire managed services Chesterfield VA providers on per project basis, which remains same for computer related projects as well. With this, you cannot expect a temporarily hired business project management professional to hover around for your company after the completion of the project until and unless you have negotiated these terms before signing the contract. So, make sure you clear all the terms as per your requirement in the contract before signing it to avoid any repercussions in the future. So, outsource your business project management service provider to give boost to your business while making the best out of their experience and knowledge.

Total Network Inventory – A Complete Inventory Management Solution

Total Network Inventory is a complete solution for managing network resources, including hardware and software installed on remote machines. It provides extensive inventory management features, reporting and PC auditing making it a perfect solution for today’s demanding corporate networks. Total Network Inventory provides a complete solution for network scanning without needing to have client-side software installed. Computers running Windows, Linux or Mac OS X operating systems can easily be scanned without the necessity for any software having to be preinstalled on the remote computer. The only thing you’ll need to be able to access the remote computer is the administrator password. This software allows you to scan individual nodes, the Active Directory structure or network address ranges.

Total Network Inventory provides a wide selection of advanced inventory management features. You can group assets, provide comments or attach additional information to your network information as it is reported. The report features offered by this software are equally impressive. Flexible and extensive reporting is provided in a range of different categories. You can build table reports and then copy, export or print them. A full-featured search function allows you to see the results before you have even finished entering information. Software accounting is also provided by Total Network Inventory. Once the network scan has been carried out, you will be provided with a list of all the software found in your network. A few clicks away are detailed reports which will provide you with information such as the number of copies of a program you have installed on your network as well as which computers they are installed on.

Total Network Inventory allows you to scan pretty much everything on your network including Linux- and Apple-based computers. Other devices connected to the network will also be scanned, provided that they support the SNMP protocol. The scanning feature is particularly clever and it’s also quick and easy to use. All you need to do is tell the software what to scan and then it will discover your entire network and its assets. It is also possible to scan nodes in a specific IP address range. You’ll see a list of workgroup computers and the domain structure will be extracted, showing you exactly what is connected to your network. You can then select discovered nodes, specify login names and passwords for them and much more. Scanning typically takes a few minutes and the data which is gathered is placed into the Total Network Inventory storage.

Using network inventory software is the ultimate way to keep track of large corporate networks. It assists with keeping software updated, maintenance of the network and much more. The only other alternative is to do everything manually, literally walking around the office writing everything down yourself. In today’s ever-growing business networks, this quickly becomes impractical and even impossible. Instead, you can try using Total Network Inventory which will allow you to audit all of the hardware and software on your network from the comfort of your desk.

Learn more about Total Network Inventory at softinventive.com/products/total-network-inventory and download a trial version today.

Get Familiarize With Field Service Management Software Functionalities

The rapid advancement in Information Technology has created some innovative ways in working techniques of the service management businesses. New technologies like cloud computing and smart phones have released new prospects for various field service companies. They are now able to maximize their productivity and improve competitiveness and customer service to a great extent, with the help of these technologies. Innovative approaches are further simplifying their daily business process and increasing workforce effectiveness in an extensive manner. Field service management software is one such innovative approach that is specifically designed to manage all your field service operations in an effective way. This software is provided by some proven reliable service providers for your business needs.

One of the utmost things about the field service software is its compatibility. That is it can be impeccably accessed through various devices such as PCs, laptops, smart phones and tablets. Further, it allows you hassle free browsing without the need for buying a costly and complicated software program or hardware. Most of the reputed providers offer user-friendly options and simple process for accessing the management software. With a simple username and password you are allowed to access it. The monthly accessing fee is also very less and at anytime you can cancel the service. On the whole, this software will be extremely convenient and easy to utilize. In real-time employing a field service solution can give lot of benefits. However, its functionalities are to be known before opting for it.
The field service solutions are helpful in creating and scheduling new work tasks and update job details in your business. From tracking job progress to estimating the invoices for maintaining current employee payroll, it is functional. It is a great tool for restraining the unnecessary project expenses of your business. Field service management software is used by administrators to optimize schedules and promote good customer relationship management. It allows in managing multiple contacts, locations and other information whenever needed for smooth functioning of project, to increase customer satisfaction and improve overall service. Employee management can also be done effectively with this software.

With a field service program you can perform employee management in effective and accurate manner. It will simplify some processes such as allotting field work to the employee, tracking company tools and various equipments assigned to the field technicians, estimating labor hours and updating employee payroll details. In case of vendor management you can easily manage and keep hold of all vendors, subcontractors, suppliers, consultants and any external agencies details. Further, the field service software allows you to plan schedule tasks, renew the work progress, track bills and check other financial transactions in wide range of areas of the project. It is great tool for accounting and is quite helpful for small, medium and large size enterprises. The accounting transactions are easy to control, which gives you hold on your business finances and also gives capability to work within a project budget. Another benefit is you can easily import or export your business data using this software.

Best Short Term Finance Management Training Courses Banking Delhi

Best Short Term Finance Management Training Courses Banking Delhi: The one year PGD-AFPWM is a breakthrough innovation as far as post graduate professional courses in India are concerned. Conceptualized by Mr. Niamatullah, former MD SBI Mutual Fund and currently Director Academics of IIFP, this one year course provides to fresh graduates from any stream an opportunity to pursue a lucrative career in personal finance.

The one year at IIFP makes the student a dynamic professional comparable to the best in the world and ready to be absorbed in the industry.
IIFP continuously update and revise the course content to keep it relevant for the requirement of industry.

IIFP have innovated a unique teaching methodology where students are regularly given case studies and asked to apply their knowledge to find solutions of financial problems. Group assignments, presentations, continuous evaluation of lessons learnt etc are other highlights of this policy.

A significant part of the role of teaching fraternity is that of facilitators, guides and mentors.
IIFP has also developed world class study material and work books for the entire CFP Certification Education Program.

IIFP has received excellent feedbacks from student fraternity on the quality of study materials and this fact is amply reflected in the popularity of IIFP across the country for training and education in finance.

IIFP has a dynamic placement wing which closely interacts with the industry people, on a regular basis, and maintains excellent relationship with HR managers.

The placement department also plays an important role in grooming of students.

Some of the key activities performed by the department are
Career counseling to help the student select right profile and company
Helping the students prepare effective resume
Conducting mock interviews to help the students master the right attitude and skills

IIFP has about 95% placement record since inception. The average package provided to the PGDAFPWM students in the year 2010 was ‘ 3.5 lacs with ‘ 6.5 lacs as highest package. Around 60% of the students got a package higher than the average package.

The Top Ten Of Network Change And Configuration Management (nccm)

A good Network Change and Configuration Management (NCCM) Policy will monitor all settings, attributes and metrics contributing to the network’s working state and identify where any particular network device deviates from this ‘good’ configuration state.

It is important to keep in check all Cisco (or other vendor) switch, router, firewall and other network device configuration settings, performance metrics and application response times that together govern the quality and consistency of delivered IT service levels to the business.

However, the need to ensure all network devices are compliant with security and external corporate governance legislations is now equally necessary.

Corporate Governance policies such as Sarbanes Oxley (SOX), GLBA, NERC, PCI DSS, HIPAA, MiFID, SAS 70, and Basel II have all been introduced to ensure minimum levels of security and integrity are maintained for company financial information and any stored personal details of customers.

Your Servicedesk or Helpdesk system has a role to play, supporting an ITIL or similar Change and Configuration Management Process, providing reconciliation data for any planned changes to any configuration item.

Here are the Top Ten issues for NCCM

1. Network Performance Management – Measure and control all parameters affecting IT Service Delivery, including performance, configuration settings and end to end user experience and application performance for all Cisco routers, switches, firewalls and other network devices

2. Network Compliance Audits – Take steps to automate the audit process for your Cisco routers and other network devices in order to provide auditors with accurate details of all security and access controls for compliance with all Corporate Governance legislations, such as PCI DSS, SOX, GLBA, NERC, HIPAA, MiFID, SAS 70 and Basel II

3. Cisco router/switch/firewall configuration backup – backup Cisco router configuration settings and backup Cisco switch and firewall configuration settings automatically and on a regular basis to ensure you can always revert or rollback to an earlier known working configuration if a problem occurs following a configuration change. The best network change and configuration management (NCCM) systems will also provide an open configuration backup system for all Nortel, 3Com, Juniper, Extreme, Foundry Networks, Riverbed, Nokia Checkpoint, Alteon, HP, Meru, Huawei and Fortinet or Fortigate firewall configurations.

4. Backup and track changes to Cisco Running and Startup Configurations – it is important to backup startup configuration and backup running configuration settings for Cisco routers, switches and firewalls and a good tip is to compare startup and running configuration settings to ensure they are not out of step unless this is intended i.e. before a scheduled update of the running configuration has been implemented.

5. Cisco Router/Switch/Firewall Security Management – Best practise is to limit access to the router, switch and firewall devices to as few personnel as possible and track any configuration changes in as near real-time as possible. The best network change and configuration management (NCCM) systems use SNMP Trap or Syslog Event analysis to identify when configuration changes have been made and also indentify who made the configuration change.

6. Automatically audit for compliance with network configuration best practise – Where possible, automate auditing of Cisco router, switch and firewall configuration settings for best practise measures such as regular updates to passwords, SNMP community string changed from default (public) and Access Control Lists are configured.

7. Updating or upgrading Cisco IOS version using TFTP – before scheduling an update to the IOS version, verify the checksum for the IOS file is consistent with the checksum of the downloaded IOS version update to ensure corruption of the file during TFTP upload to the router has not occurred.

8. Troubleshoot Router Configuration Problems – By comparing ‘one router to many’ you can pinpoint all differences between a ‘policy compliant’ (i.e. ‘working’) router and those that aren’t and in doing so, identify which configuration changes need to be made to rectify the problem

9. Integration with Network Management and Servicedesk/Helpdesk systems – Ensure your Network Change and Configuration Management (NCCM) system integrates with all major Network Management Systems such as HP OpenView” and Castlerock SNMPc”, and leading Servicedesk systems such as Peregrine, Remedy, Touchpaper, Hornbill, Heat, ITSM, Assyst or HP Servicedesk. If a router, switch or firewall is reconfigured, the configuration change will be alerted into the Servicedesk, Helpdesk or Network Management system for immediate investigation.

10. Change Management Process – By integrating the NCCM system with your existing Change Management/Change Request/Change Approval system you can ensure planned changes are reconciled with actual changes. A full audit trial of changes made can be collated, together with the Request for Change (RFC), the Change Approval Board (CAB) approval for the change, and all details of who made the change, and what was changed.

All the above change and configuration management tasks can be automated using network change and configuration management (NCCM) software solutions, the best of which will cover desktop PCs together with change and configuration management of your servers and all network devices such as firewalls, switches and routers.

Management Due Diligence 5 Top Secrets For A Due Diligence Checklist

It doesn’t matter how large or how small your business is, if you are seeking any kind of external investment from banks, business angels or venture capitalists, then you need to understand business due diligence or DD as it’s known in the business.

The concept of borrowing finance or seeking external investment to grow your business has changed. Many DD companies blame the current economic downturn for this change. Irrespective of the reasons for change, it’s a fact that things are now very, very different.

If you don’t wise up to these DD services and implement management best practices, you may find yourself and your business, persona non grata in the upper echelons of business finance institutions.

I visit many businesses seeking exponential and long term sustainable growth, and I can tell you, in relation to pre-investment business due diligence,you might be forgiven for thinking business DD agency staff have retained the services of the famous singer Billy Ocean. Because across the UK DD companies are shouting, when the going gets tough, the tough get going.

As the current credit crunch shows no immediate signs of disappearing, savvy investors are turning to a new breed of business DD specialists. Whereas in the past the primary focus of most DD companies has been on financial DD, management best practices and security DD, the pendulum has turned towards a new area of management DD.

One problem is the lack of business heavyweight consultants skilled enough to conduct management DD.

Given the failure of many of the British and overseas banks and financial institutions, senior management and company directors came under careful scrutiny. In an almost unprecedented show, the world’s media actively targeted some of the most senior directors blamed for the financial meltdown and the global ripple effect their actions created.

Almost every kind of financial institution across the globe has had to re-evaluate their pre-investment business DD systems. More emphasis is being placed on ensuring the right kind of managers and directors are kept, or recruited into a business that is about to receive their financial investment.

Tough times require tough measures and savvy investors are keen to ensure the right managers and directors are retained in any new business they invest in.

Although once the domain of outsourced specialist recruitment executives, management DD has entered a new era. DD companies are increasingly operating under a microscope wielded by any number of government and media watch dogs.

A simple mistake can lead to devastating consequences, especially if the bank lending the investment finance has been previously bailed out by a government.

Given the shortage of proven management DD, many due diligence companies are paying substantial business DD fees to ensure the best candidates are retained.

Management DD 5 top secrets for a DD checklist adopts the old saying of, when the going gets tough, the tough get going. It’s never been more relevant than when investors pay for DD services to establish management best practices, financial DD & security DD as part of a pre-investment project audit. DD companies are hiring heavyweight consultants for their business DD.

Many business owners complain that the provision of DD has always been a closely guarded secret of larger accountancy and financial institutions. Many conventional business directors regularly voice concerns at the lack of available knowledge and training and the lack of business DD awareness.

Understanding the following management DD 5 top secrets will offer most business owners an edge when seeking any financial investment and business support required to turbo charge their business growth.

Management Due Diligence 5 Top Secrets For A Due Diligence Checklist #1 Due Diligence Companies

It is worthwhile mentioning that the changes in the provision of financial investment for business now dictates many new DD companies are being approached to provide individual aspects of the DD services. Accountancy and financial firms may still be retained to conduct the financial DD, but management DD services are being offered to the new breed of specialist DD companies.

Classed under the banner of business DD, it is not unusual to see these specialists also providing the overall project audit which contains a pre agreed DD checklist. This checklist includes, but is not limited to identifying management best practices and security DD.

Management Due Diligence 5 Top Secrets For A Due Diligence Checklist #2 Project Audit

Many of the new DD companies providing management DD for investors prefer to commence their due diligence services by initiating a full business due diligence project audit. Just like when conducting a financial due diligence, or a security DD operation, a pre-formatted due diligence checklist is utilised to identify positive aspects of management best practices as well as negative aspects of financial DD.

A full in-depth project audit may be conducted overtly, however in some cases these must be conducted covertly, which is why it is one of the 5 top secrets.

Management Due Diligence 5 Top Secrets For A Due Diligence Checklist #3 Financial Due Diligence

Unlike conducting management DD which is considered by many DD companies as having current and futuristic value, financial due diligence is often assigned to the historic DD services category.

Historically with most prior business due diligence operations, heavy emphasis was placed on the financial due diligence information compiled in the security DD project audit.

Although when considering management best practices and other areas of management DD,financial due diligence rarely finds its way onto the due diligence checklist.

Management Due Diligence 5 Top Secrets For A Due Diligence Checklist #4 Due Diligence Services

The precise DD services required for a business seeking investment for growth, will vary from business to business and from investor to investor.

When the primary focus is on management DD then the due diligence services will commence with the project audit & due diligence checklist. And thereafter then revolve around management best practices, security DD and inner aspects of business DD.

As mentioned above, it is rare for management DD services to include financial due diligence. Although it is not uncommon to see DD companies still offering a diverse portfolio of DD services.

Management Due Diligence 5 Top Secrets For A Due Diligence Checklist #5 Management

If you think that Management can hardly qualify as one of the 5 top secrets because it’s obvious that management is a pre-requisite of management DD, then think again; because very few business owners and directors took obvious 1, or obvious 2 at school or college.

The aim of the due diligence companies is to identify the precise calibre of the current management. Investors are keen to retain heavyweight proven performance managers. The security due diligence phase will also seek to identify if the current management plan on really staying in the business, or whether they will jump ship at the first outside opportunity presented to them.

Business due diligence places great emphasis on identifying management best practices, and the initial project audit typically contains a rigorous DD checklist specifically designed to cover all aspects of management due diligence and other related due diligence services. Historically any financial due diligence relating to an individual manager or a group of managers considering a management buy out will fall under the scope of the security due diligence.

Expense Management – Keeping Business Costs Under Control

Business Spend is typically be broken down into three categories:

*Direct expenses: raw goods and materials used in the creation of products
*Indirect expenses such as: office supplies, office equipment – buy or lease, property leasing rent reductions, inventory cost reductions, site cleaning – environmental services, facilities services expenses, physical plant, materials management, outsourced vendor management, contract negotiations, contracted food services, maintenance & grounds , parking lots and spaces, purchase order management, phone systems/cell phones, fleet vehicle expenses, insurance premiums, freight and employee benefits
*Services expense: temporary labor, marketing expenses, etc…
Applied Business Consulting recommends implementing an automated expense management reporting system. Your employees will spend less time managing physical PO order sheets, paper receipts and filing expense reports and more time focusing on mission-critical tasks.

By automating the expense management process, your organization will:
*Reduce transaction and processing costs
*Increase visibility into policy compliance, representing millions of dollars in savings per year for some organizations
*Eliminate costs associated with storing paper receipts and expense reports
*Reduce business costs to ship or route expense reports to managers, approvers and accounting or finance departments
*Accurately report and properly classify expenses managed by your staff easily, further reducing expense processing costs

ABC’s Expense management services look to increase the quality of your procured products and services while decreasing the costs of acquisition through contracting, process improvements and collaboration. In addition to saving money, Source One looks to control your ongoing and future costs to ensure the sustainability of your best practices in procurement.

Advantages of utilizing the Applied Business Consulting Spend Management Services:
*Produce company savings faster
*On-Demand Resources to support your existing staff without increasing labor costs
* Solutions to increase the productivity of your processes without increasing payroll
*Instant access to additional category and subject matter expertise
*Benchmarking services to the compare your organization with competitors
*Minimal Risk – Consulting services paid from savings achieved
*Utilizing a leader in Spend Management Solutions

For organizations with more advanced expense management data analysis needs we have advanced reporting capabilities, greater flexibility, the ability to customize reports and dashboards about employee expense information, all of which play a key role in helping organizations make informed decisions about their Expense Management process.

Why Shift to Electronic Payroll Management Systems

Theres no other business process thats more unfavourable towards employee satisfaction than incorrect and improper payroll management. And this very same business function can help reduce the impact on the environment through a paperless system. Introducing electronic or online payroll programs does not only make your payroll management more efficient, it is also a move to go green. With an online payroll solution, you ensure timely processes and become more earth friendly, aside from increasing staff productivity and cutting costs.

Benefits of Online Payroll Programs

Shifting to an online payroll service offers many benefits to the employees, the employers and the environment. Whether youre a big enterprise or a small and medium business with several staff on the payroll, an electronic payroll management system is a good investment for you. Here are some of its benefits:

Record-keeping
o Employees can quickly retrieve their payroll statements from previous months since these are archived electronically. Employees dont have to stuff their file cabinets with paper payroll or worse, risk losing or misplacing a particular weekly payroll statement.
Security
o Employees can rest assured that their payroll statements and other personal information are secured. With an online system, theres no risk of having your payroll statement fall into the wrong hands or be seen by the wrong eyes.
o Employees are happier because they would receive prompt and correct payments.
Time-saving
o The HR staff can have a one-stop resource for all the employees payroll, benefits, vacation leaves, tax information, superannuation, government requirements, etc.
o The HR and accounting staff will not use up a large amount of time to manually complete several complex computations.
Productivity and Efficiency
o The accounting staff, secretaries, administrative assistants, and other office assistants can focus more on other productive and specialised duties to keep the business running smoothly and efficiently, rather than spending overtime hours computing each employees leave credits, overtimes, under-times, etc.
o The headache of tax computation and reporting is gone. Everything gets calculated without human error and this precision in data ensures that the government wont be coming at your doorstep for erroneous or incomplete records.
Accuracy
o Errors are minimised and efficiency is increased because details are recorded accurately and on time. There is less chance of reprocessing or recalculating.
o HR and accounting staff receive less payroll-related enquiries because all data are accurate and consistent.
o Salary change, tax tables, etc. can be automatically updated for immediate necessary adjustment.
Planning, Forecasting and Reporting
o CEOs, directors and managers can easily request for automated labour hours productivity, department expenses, year-end reports, and other different types of reports for business planning, revenue targeting and expense budgeting.
Environment friendly
o Print payslips or hardcopies of the payroll statements are no longer needed.
In todays economic times, its important that you eliminate unproductive labour hours, unnecessary costs, and impact to the environment. From small to large businesses, streamlining your processes and introducing cost-efficient procedures are important to success. The payroll management software, like e-PayDay, is one of the innovative methods technology has to offer, for more efficient payroll systems.

Integrated Management Systems – Advantages To Blend Quality, Ohs And Environmental Management System

The particular Integrated Management Systems (IMS) has grow to be a hot theme not just among manufacturing institutions but in addition among several service organizations for example construction. The primary reason for this trend is due to the increasing quantity of management systems or standards which are implemented globally. IMS requires the amalgamation of several individual management systems such as AS/NZS ISO 9001, AS/NZS ISO 14001, AS/NZS 4801 and many a lot more. Therefore, the main objective of an IMS would be to manage an organisation by way of a single harmonized management system as opposed to several management systems.

The idea of IMS became extremely relevant with all the introduction and implementation of ISO 14001 which envisaged integrated organizational approach (or systems approach) to environmental sustainability. In the same way, IMS has turn out to be much more crucial with all the introduction of many standards. As more and more management systems are obtainable today, it is crucial for any organization to perform towards a harmonized, easy and easily implementable IMS.

It is extremely most likely that any organization implementing AS/NZS ISO 14001 (or the environmental management program), has a quality management program (such asISO 9001) currently in spot. Nowadays, not merely clients but additionally regulatory authorities insist that the suppliers or service institutions (for example construction organisations) should implement AS/NZS ISO 9001 High quality Management Systems (QMS) although moving towards ISO 14001.

When a person pay attention to the AS/NZS ISO 9001, AS/NZS ISO 14001 and AS/NZS 4801 Occupational Health &Safety (OHS), he/she would find that all these systems have numerous common processes and procedures. Also, its important to note that there are no ISO standards for OHS. However, implementation OHS or adhering to OHS requirements in an organization may be easy if it has the QMS and EMS accreditation currently in place.

Why any organization aims for IMS ?

In order to hold on to or satisfy consumers, many businesses mandate its suppliers or service providers (for example construction contractors) developing and implementing their own high quality, OHS and environmental management systems.

To overcome trade barriers, several companies or construction companies (operating in global markets like USA, EU, and Australasia) adapt and implement ISO 9001 and ISO 14001 accreditations. Such accreditations not just enhance the image of any organization globally as top quality and environmentally conscious organization but additionally such an organization is readily accepted by customers in the global markets.

Cost lowering through lower insurance payments: – Numerous businesses that have implemented AS/NZS ISO 14001 and AS/NZS 4801 can be eligible for reduced Insurance premium offered by insurance companies. The organisations such as construction businesses which are running in highly risky and constantly changing function environment may be able to get appreciable benefit via IMS which comprised of AS/NZS ISO 9001, AS/NZS ISO 14001 and AS/NZS 4801.

It demonstrates not merely their commitment to quality and also its adherence to processes and procedures required for the safety of the workers at the work place including the environment.

To enhance the effectiveness of the QMS, EMS and OHS,
To demonstrate the sensitiveness to the environment and commitment to safety by doing the right thing at the first time, as described in ISO 9001, ISO 14001 and AS/NZS 4801.
To decrease the manufacturing and operating costs and enhance Return on Investment (ROI) by way of implementation of QMS, EMS and OHS

Besides above, any business can get a higher ROI through IMS which utilizes the advantage of similarities of ISO 9001, ISO 14001 and AS/NZS 4801. Also, it can reduce ambiguities and confusion amongst employees when implementing the QMS, EMS and OHS associated standards.

Current data show that numerous companies have successfully integrated partially or fully all the management systems. For example, automotive, electronics, steel, chemical and service (construction industry) industries have demonstrated the effectiveness of IMS through improved ROI. In essence, they were capable to lessen operating expenses, time required to implement the processes, complexity (or ambiguity) of the management systems, through IMS. Similarly, such companies were able to have higher employee satisfaction and moral by way of integrated or simplified strategy to defining perform instructions or job descriptions and tasks or performance standards.

There are several advantages could be derived through implementation of an IMS in an organization:

Since QMS, EMS and OHS has similarities, all three can be simply combined to have common organizational goals and objectives;
Can have a harmonized and simplified management program in the organization; in essence, workers or staff can be provided with one set of clear instructions as opposed to multiple instructions that can lead to confusion and conflicts. Therefore, much documentation and reporting on each program can be minimized.
The training of employees can be streamlined under single system rather than multiple training required under numerous systems.
Optimum use of resources resulting from maintaining a single process for all activities required under IMS. In other words, staff training, document control, management review, corrective and preventive actions need only less time and effort compared to implementing multiple management systems.
Can enhance organizational performance in terms of reduced customer complaints, product non-conformities, accident, well being and environmental related risks; similarly, it can reduce high quality related risks or issues as well.
It helps the organization to combine high quality, environmental and OHS objectives into the overarching corporate strategy.
It emphasise the top management and the staff at all levels to consider quality, environment and safety with equal priority.
It puts in location a broad agenda for continual improvement of high quality, environmental and OHS systems.

In summing up, one can conclude that Integrated Management Program will allow any construction organization (or any other) to combine top quality (AS/NZS ISO 9001), Environment (AS/NZS ISO14001) and Wellness and Safety (AS/NZS 4801) into a single management program. It will not only make the organization effective in terms of compliance on quality, environmental and wellness & safety but also be able to improve its efficiency and productivity resulting in higher ROI.

Incident Management And Problem Management In Kovair Itsm

Incident Management
For IT service organization, it is essential to manage the event that disrupts the normal operation of a service. Usually the event is known as Incident, which may reduce the quality of service by means of any interruption. The challenge for the IT service provider is managing the Incident in an effective way to quickly restore the normal service operation as per Service Level Agreement and with least impact on business. The objective of service team is to analyze the incident, and provide work around to restore the normal service. But often, Incidents may initiate due to failure or error in IT infrastructure, and if work around is not available then Change may need to occur. Incidents, which are not identified as an out come of any IT infrastructural failure, nor have any workaround, are recorded as Problem.

Highlights of Incident Management in Kovair ITSM
Scope to create Incident from Service Request Management, and it is applicable only for IT-related service requests. An incident can be created manually or automatically. If a similar Incident exists, then the service team should link the Incident with an existing Service Request. Otherwise (in absence of similar Incident), the application will automatically create an Incident against the Service Request, and establish a relational link among them.
Provision to classify Incident on different parameters, and accordingly route it to a respective service team. Classification of Incident is necessary because an Incident may have workaround to restore the service, or in absence of any suitable workaround it may be identified as a Change or a Problem. The classification done at the beginning helps to take quick action on the Incident, and streamline the activities of a service team.

Defined process to identify interruption in service (that may be recorded directly in the system or transmitted from a Service Request), and to restore the service quickly by suitable workaround following a Service Level Agreement. This pre-defined process can be enhanced (customizable) as per business need, and meet the objectives of the incident management work flow of service provider.

Closure of Incident is managed through the process. Multiple Incidents can be linked to a Change or a Problem, in that case, closure of all these Incidents is strictly dependent on the closure of a linked Problem and/or a linked Change.

Problem Management
The significant difference between Incident Management and Problem Management in Kovair IT Service Management is that Incident Management focuses on a quick restoration of quality service, and Problem Management focuses on the origin/cause of service interruption. When the occurrence of an Incident is frequent or has severe impact on business operations, then Problem Management comes into the picture to determine the cause of Incident, and to seek solution. When the origin/cause of a Problem is identified it becomes Known Error. Problem Management can be of two types Proactive and Reactive. The objective of Proactive Problem Management is to prevent Incident before they occur in IT environment. This can be achieved by continuous inspection of service quality and analysis of IT infrastructure. The Reactive Problem Management, on the other hand, focuses on root-cause analysis of occurred Incidents and to provide solutions against them.

Highlights of Problem Management in Kovair ITSM:
Scope to create Problem from Incident Management. It can be created manually or automatically. If a similar Problem exists, then the service team should link the Incident wit an existing Problem. Otherwise (in absence of similar Problem), the application will automatically create a Problem against the Incident, and establish a relational link among them.

Supports analysis and investigation to identify the origin/causes of any interruption or malfunction in service quality (which is referred as Incident). It can be done for already occurred Incident or for a potential Incident that could be a threat to the quality of service in future.

Provides the scope to raise Requests for Changes (RFC), against the interrupted service that can be restored only by making changes in the IT infrastructure. A defined process for a root-cause analysis, a solution delivery, and post implementation review. A post implementation review and confirmation is necessary to make sure that solutions are appropriate to restore the quality service without any adverse impact that may degrade the quality. This pre-defined process can be customized as per business need and objectives problem management work flow of the service provider.

Closure of Problems is managed through the process. Multiple Problems can be linked to Change; in that case, closure of all these Problems strictly depends on closure of that link Change.